The Buffalo Club
  • 02-Oct-2019 to 01-Dec-2019 (MST)
  • Clubhouse
  • Buffalo, NY, USA
  • $50,000-55,000
  • Salary
  • Full Time

Employee Meals, Free Parking, Medical, Dental, Vision benefits, Life and Disability Insurance, 401k w/ Company Match and Safe Harbor Contribution, Generous Time-off policy, Employee Events and Parties

Housekeeping Manager (department Head)

Department: Clubhouse

Reports To: Director of Operations

Supervises: Housekeepers/ Supervisors, Laundry Attendants, Front Desk Reception

Job Description: Ensure the highest standards of sanitation, safety, comfort and aesthetics. Direct all housekeeping department projects and programs. Supervise all housekeeping and reception employees, hire, train and discharge, plan and schedule work assignments, inform new employees about club standards and processes and inspect housekeeping personnel work assignments. Ensures that adequate supplies are on hand and requisitions supplies; alert Maintenance Department about items or areas requiring repair or replacement. The Housekeeping Manager is responsible for the overall operation of the housekeeping, laundry and reception operation in accordance with The Buffalo Club standards.

General Requirements:

  • Complies with The Buffalo Club's Vision & Values
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with The Buffalo Club's appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting/ directing associates, guests, clients and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.
  • Works harmoniously and professionally with co-workers. 

Housekeeping Job Requirements (80%):

  • Supervises all housekeeping employees; hires new employees as needed, discharges employees when necessary and writes warning notices when policies have been violated; evaluates employees for promotions or transfers as openings arise.
  • Plans the work of the Housekeeping Department and distributes assignments accordingly; assigns regular and special duties as needed; schedules employees and assigns days off according to business forecasts; maintains the payroll of all employees within the department.
  • Informs new employees about standards and processes; trains new employees to ensure they are proficient; checks the work of employees and reviews the reports made by supervisors.
  • Inspects the housekeeping staff periodically to check quantity and quality of work.
  • Approves all supply requisitions for clubhouse and hotel.
  • Maintains the lost and found department and is responsible for all lost and found items; when possible, determines the rightful owner of and makes arrangements for the return of lost items.
  • Develops effective strategies to communicate with other departments.
  • Develops departmental budget and, after approval, monitors and takes corrective action as necessary to ensure that financial goals are attained.
  • Makes recommendations regarding necessary capital expenditures and special maintenance and repair improvements.
  • Develops and implements linen, supply and other inventory management programs to control expenses.
  • Plans "deep cleaning" activities and schedules for club's public and guestroom areas.
  • Participates in ongoing evaluation programs to ensure that all club areas meet cleanliness, safety and other standards.
  • Serves as an ad hoc member of appropriate club committees.
  • Plans professional development and training activities for subordinates.
  • Works with other department heads for set-up of furniture and other necessary items for special events.
  • Maintains and manages the uniform program for all club employees.
  • Conducts regular inspections of all club facilities to note needs for special cleaning.
  • Maintains MSDS forms and conducts chemical safety training programs for department personnel.
  • Supervises compliance with outsourced cleaning contractors.
  • Interacts with Purchasing Department personnel for procurement of uniforms and supplies.
  • Knowledge of cleaning supplies, equipment and techniques required.
  • Ability to train and supervise workers and to communicate effectively.
  • Able to administer all housekeeping services for the clubhouse, guest rooms and public and staff areas.
  • Knowledge of and ability to perform required role during emergency situations.
  • Attends department head and other staff meetings
  • In addition, other duties may be required as directed by your management.

Reception/ Front Door Requirements (20%):

  • Trains, cross-trains and retrains all reception/front door personnel.
  • Develops and implements all reception standard operating procedures to include verbiage, cleaning and coat check.
  • Schedules and supervises reception staff.
  • Maintains effective relationships and communication with all other departments.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Resolves member and guest problems quickly, efficiently and courteously.
  • Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
  • Ensure all reception/ front door staff are informed of daily events and club happenings. Ensure a log of communication occurs from shift to shift.
  • Collects information required for daily and other revenue records; analyzes and makes recommendations regarding this information.
  • Oversees the routing of telephone, facsimile, mail and other messages to members and guests.
  • Oversees all hotel and room reservations, cancellations, no-shows and billings.
  • Oversees member and guest check-ins and departures.
  • Informs Housekeeping and Engineering departments as problems arise.

Physical Requirements:

  • Must have open availability based on club business
  • Must be able to continuously sit, stand and walk a minimum of 8 hours.
  • Must be able to bend, kneel, push and pull over the course of a shift. Could be exposed to loud noise in the laundry room.
  • All employees must maintain a neat, clean and well-groomed appearance per The Buffalo Club's appearance standards.
  • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
  • Must be 18 years of age.
  • Must have a reliable form of transportation to and from work.
  • Must be able to operate all housekeeping related equipment including laundry equipment.
  • Must understand the safe handling and storing of department chemicals.
  • Ability to read, write and communicate effectively in English, both written and oral.
  • Must be able to periodically lift and carry up to 40lbs. over the course of a shift. 

Educational Requirements:

High School Diploma or equivalent required. Four-year hospitality degree strongly preferred or equivalent experience.


  • Minimum of two years Housekeeping Supervisor or above at a hotel, restaurant or private club.
  • Luxury experience strongly preferred.
  • Demonstrated change management ability strongly preferred. 

Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits.
The Buffalo Club
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