The Buffalo Club
  • 09-Jan-2020 to 09-Mar-2020 (MST)
  • Spa
  • Buffalo, NY, USA
  • Will commensurate with experience and qualificaitons
  • Salary
  • Full Time

Performance Bonus, Employee Meals, Free Parking, Medical, Dental, Vision benefits, Life and Disability Insurance, 401k w/ Company Match and Safe Harbor Contribution, Generous Time-off policy, Employee Events and Parties


Position: Spa Manager

Department: Spa

Reports To: Director of Operations

Supervises: Spa reception, Spa Therapists

Job Description: To consistently achieve the service and product delivery standards with a high degree of member care and service throughout the spa experience and to provide an exceptional and memorable guest experience. The Spa Manager is responsible for the overall operation of the Spa operation in accordance with The Buffalo Club standards. He/she is responsible for scheduling staff, overseeing financial activities, coordinating spa programs and promotions, ensuring member-customer satisfaction and overseeing health and safety compliance.

General Requirements:

  • Complies with The Buffalo Club's Vision & Values
  • Report to work at the scheduled time, neatly groomed and dressed in accordance with The Buffalo Club's appearance standards.
  • Exceptional attention to detail.
  • Anticipate guest and contact needs, ascertain satisfaction, and respond urgently and appropriately to concerns and requests.
  • Exceptional communication abilities when interacting/ directing associates, guests, clients and internal departments to build relationships.
  • Able to consistently perform tasks with little direct supervision.
  • Works harmoniously and professionally with co-workers. 

Job Requirements:

  • Strong on-floor presence to actively manage relationships of members and employees.
  • Strong history of building and conducting robust training programs to ensure consistent world-class service delivery.
  • Strong history is building, developing, and managing a world-class spa team.
  • History in building and delivering a world-class spa experience from arrival, treatment, departure and all touch points in-between.
  • Hold regular staff meetings to keep staff updated on all aspects of the club and spa's operation.
  • Ensure equipment is maintained in good working order.
  • Maintain professional relationships with suppliers and providers.
  • Ensure stock and inventory items are kept safely under lock and key.
  • Minimize or eliminate losses through negligence with monitoring programs.
  • Implement clearly established opening and closing procedures.
  • Manage inventory effectively; follow purchasing standards; ensure compliance. Complete monthly inventory.
  • Maintain an up-to-date version of the Spa Procedure Manual and ensure compliance with it.
  • Develop and maintain spa literature, documentation and process handling requirements.
  • Attend Management meetings and convey all relevant information throughout the spa.
  • Guide business decisions by staying on top of spa industry trends.
  • Maintain a strong menu of services with both exceptional artistic and aesthetic value.
  • Consistently develop and grow retail sales through training, tools and monitoring.
  • Ensure the spa is always staged for maximum buyer impact.
  • Develop spa's marketing strategy and ensure a consistent and positive image is portrayed.
  • Develop and maintain gracious and efficient front desk procedures.
  • Maintain and periodically up-date all necessary internal, external signage and website.
  • Create ongoing in-house promotions and activities to stimulate sales, staff and customers.
  • Develop and maintain compensation guidelines.
  • Calculate, implement and monitor operating budget.
  • Create Committee agendas and lead Spa Committee meetings, respond accordingly to Committee ideas, comments and/or suggestions.
  • Monitor customer satisfaction with surveys, focus groups and comment cards.
  • Effectively administer and monitor staff scheduling procedures. Input and/or approve payroll weekly.
  • Implement ongoing skills training to ensure service standards are upheld.
  • Develop and monitor job descriptions and staff goals planning.
  • Perform staff evaluation reports with proposed action plans.
  • In addition, other duties may be required as directed by your management.

Physical Requirements:

  • Must have open availability
  • Must be able to continuously sit, stand and walk a minimum of 8 hours.
  • Must be able to bend, kneel, push and pull over the course of a shift.
  • All employees must maintain a neat, clean and well-groomed appearance per The Buffalo Club's appearance standards.
  • Will be occasionally required to perform job functions outdoors and be exposed to sun, heat, humidity and other elements.
  • Must be able to work a flexible shift that includes early mornings, nights, weekends, holidays, split shifts, and extended shifts.
  • Must be 18 years of age.
  • Must have a reliable form of transportation to and from work.
  • Must be able to operate all spa related equipment.
  • Ability to read, write and communicate effectively in English, both written and oral.
  • Must be able to periodically lift and carry up to 30 lbs. over the course of a shift. 

Qualifications

Education: Four-year hospitality degree preferred. Leadership experience in a spa may be considered as a substitution for education.

Experience:

  • Minimum of 2 years supervisory experience in an upscale spa.
  • Private club experience a plus.
  • Post-secondary training or licensure in different types of massage, cosmetology and different types of beauty treatments preferred.

Licenses & Certificates:

  • Ability to obtain and/or maintain any government required licenses, certificates or permits.
The Buffalo Club
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